Corner Brook and Bay of Islands Region Continue to Have the Option to Receive 911 Fire Call Relay Services from the Royal Newfoundland Constabulary

Written by on November 17, 2014

Newfoundland_and_Labrador_COAThe Provincial Government announced today that fire departments in communities in the Corner Brook and Bay of Islands region will continue to have the option of receiving 911 fire call relay and verification services from the Royal Newfoundland Constabulary (RNC) until January 1, 2016.

Once province-wide Basic 911 becomes operational, all 911 calls outside the Avalon Peninsula will be answered by call-takers at the City of Corner Brook. Those calls will be transferred to the appropriate emergency responder in the area in question. For many volunteer fire departments, this will mean calls being transferred to a paging system. For the volunteer fire departments in the Corner Brook and Bay of Islands region, they will have the option of continuing to have those calls transferred to the Corner Brook detachment of the RNC, which will in turn transfer the page and follow their existing fire call relay and verification protocols to ensure the receipt of the message.

 

Under section 3 of the Fire Chief Regulations under the Municipalities Act, 1999, the chief of a municipal fire department is responsible for the deployment of fire department personnel. In the same respect, policing services are responsible for the dispatching of police officers, and ambulance services are responsible for their own dispatch. More information about the current 911 service in the Corner Brook and Bay of Islands region is contained in the backgrounder below.

 

Fire departments and other emergency responders may choose how they wish to handle dispatch, which may include carrying out the functions themselves or the regionalization or sharing of services. For example, St. John’s Regional Fire Department has been providing dispatch to five other neighbouring fire departments on a fee-for-service basis for some time. Grand Falls-Windsor also does the same for the Town of Bishop’s Falls. It is up to the communities how they wish to proceed.

 

QUICK FACTS

  • The Corner Brook and Bay of Islands region will continue to have the option of receiving 911 fire call relay and verification services from the Royal Newfoundland Constabulary (RNC) until January 1, 2016.
  • A new province-wide Basic 911 system will be in place by the end of 2014. Once activated, it will be available to all residents via landline and/or wireless telephones, where a cellular signal can be accessed.

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